Shipping Policy

Thank you for shopping with Sporgy Mushrooms. We carefully prepare and pack each order to help ensure it arrives safely and in good condition.

Order Processing

Most orders are processed within 1–3 business days.

Processing times may be longer during holidays, special promotions, product launches, or periods of unusually high order volume.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Shipping Rates and Delivery

Shipping rates and available delivery options are calculated at checkout based on your order and destination.

Estimated delivery times shown at checkout are provided by the shipping carrier and are not guaranteed.

Sporgy Mushrooms is not responsible for carrier delays, weather-related delays, natural disasters, or other circumstances outside our reasonable control.

Tracking

When tracking is available, you will receive a shipping confirmation with tracking information after your order has shipped.

Please allow time for the carrier to update tracking information after the label is created.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before placing your order.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges caused by an incorrect or incomplete address may be the responsibility of the customer.

Lost, Delayed, or Missing Packages

If your tracking information shows a delay or your package has not arrived within the expected delivery window, please contact the shipping carrier first for the most current information.

If your package appears to be lost or there is another delivery issue, contact Sporgy Mushrooms with your order number and we will help review the situation.

Packages marked as delivered by the carrier are not automatically considered lost. We may ask you to check with household members, neighbors, the carrier, or the delivery location before a replacement or refund is considered.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and include:

• Your order number

• Photos of the damaged product

• Photos of the shipping box or packaging when applicable

We will review the issue and determine the appropriate replacement, refund, or other resolution.

Fresh Mushrooms and Perishable Products

Fresh mushrooms and other perishable products are available only where specifically stated and may be limited to local pickup or other approved delivery methods.

Perishable items are not shipped through standard shipping unless specifically offered on the product page.

Local Pickup

Local pickup may be available for select products at our Windsor, California location.

If local pickup is selected at checkout, you will receive instructions when your order is ready.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Pickup orders must be collected within the timeframe provided in your confirmation unless other arrangements are made.

International Shipping

We currently ship only to destinations shown as available during checkout.

International customers, if international shipping is offered, are responsible for any applicable customs duties, import taxes, fees, or restrictions imposed by their country.

Shipping Restrictions

Some products may have shipping restrictions based on destination, product type, carrier requirements, or applicable laws.

If we are unable to ship an item to your location, we may cancel that portion of the order and issue an appropriate refund.

Contact Us

If you have questions about shipping or delivery, please contact Sporgy Mushrooms and include your order number so we can assist you.